000			01532cam a2200277 a 4500
001			15955838
003			OSt
005			20210113093105.0
008			091022s2010 nyu b 001 0 eng
010			_a 2009041912
020			_a9781591843153
040			_aDLC _cDLC _dDLC
043			_an-us---
050	0	0	_aHG8107 _b.F45 2010
082	0	0	_a368/.0140973 _222
100	1		_aFeinman, Jay M.
245	1	0	_aDelay, deny, defend : _bwhy insurance companies don't pay claims and what you can do about it / _cJay M. Feinman.
260			_aNew York : _bPortfolio, _c2010.
300			_av, 248 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 229-239) and index.
505	0		_aHow insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.
650		0	_aInsurance claims _zUnited States.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBOOK
999			_c415 _d415