Delay, deny, defend : why insurance companies don't pay claims and what you can do about it / Jay M. Feinman.

By: Material type: TextTextPublication details: New York : Portfolio, 2010.Description: v, 248 p. ; 24 cmISBN:
  • 9781591843153
Subject(s): DDC classification:
  • 368/.0140973 22
LOC classification:
  • HG8107 .F45 2010
Contents:
How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.
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Includes bibliographical references (p. 229-239) and index.

How insurance works -- How insurance doesn't work -- Moral hazard, the bottom line, and the origins of delay, deny, defend -- McKinsey redefines the game : claims as a profit center -- Mr. Incredible goes to work : the new, systematic claims process -- Lawyers, claimants, and into the MIST : segmenting automobile claims -- "Insurance company rules" for auto claims -- The risk of "all risks" homeowners insurance -- Hurricane Katrina and other insurance catastrophes -- Insurance fraud and other frauds -- How consumers can respond to delay, deny, defend -- How to stop delay, deny, defend.

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